Shipping policy

DELIVERY & SHIPPING POLICY

Last updated - Feb 24

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should

be therefore read alongside our main Terms:
https://www.bespoke77.co.uk/pages/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for All purchases can be collected from us.. Pickups are available Monday - Friday 9am - 3pm. Please contact us regarding collecting your purchases

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Free UK Shipping on Orders Over £50 (UK ONLY)

All other shipping

We also offer expedited shipping at the following rates:

	Standard Delivery	Next Working Day	Local Delivery (Within 10km Radius of SG15 6RF)
	2-3 Working Days	1-2 Working Days	Same Day or Next Day
Order Value - Under £50	£5.95	£7.95	FREE
Order Value - Over £50	FREE	FREE	FREE

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

UK Parcels are Shipped Via DHL or DPD. Large orders will be delivered by the pallet network or one of our selected courier partners. Order Cut off time for next day delivery (for in stock items) is 2pm. 

The majority of mainland UK is next day but certain areas may only be serviced by a 2 day service. For more info on delivery times please feel free to contact us. Please advise us of any special delivery requirements when placing your order (Booking References & Delivery times etc). 

Where possible please provide a contact name and telephone number if delivering to a customer, this will assist the courier should they have difficulty in delivering the goods. Following receipt of your order, confirmation of delivery will be forwarded to you.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Shipping is calculated at the checkout. Customs duties are the responsibility of the customer.

For information about international shipping:  
Call us - 01462 512010

Email us -  info@bespoke77.co.uk

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. 

If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

• Shipments to APO/FPO addresses require additional processing time after delivery to the military post office
• To ensure same-day delivery, orders must be placed by 2pm EST.
• Orders only ship on business days, which are Monday - Friday.
• Not all shipping methods are available for certain items.
• Orders cannot be shipped to P.O. boxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For UK & EU consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy:

https://www.bespoke77.co.uk/pages/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone : 01462 512010

Email: info@bespoke77.co.uk

Online contact form: https://www.bespoke77.co.uk/pages/contact-us